FAQ & Site Info

The shipping address provided in the eCrater order confirmation and PayPal payment confirmation will be verified against USPS records and used to ship your order. If the shipping address does not match USPS records, the buyer will be contacted via email. If no response and/or address verification is received within 48 hours, the order will be canceled and a refund will be issued. Please note that the PayPal fee charged to the seller’s account will be deducted from your refund amount.

Please read the item description and condition carefully before placing your order. Returns are not accepted for any purchased items.

Combined shipping is offered when multiple items are purchased and paid for in a single (1) transaction; no exceptions. If two or three orders are placed and paid for separately, each order will be shipped separately. Combined shipping is calculated automatically by the eCrater shipping calculator. To view the combined shipping cost, add all items to your shopping cart and proceed through the checkout process (you do not need to place or submit the order). Note: If there is a significant difference between the shipping amount paid and the actual shipping cost after your order has been processed, the excess amount will be refunded via PayPal.

Orders placed and received from Sunday through Thursday will be processed and shipped on Saturday of the same week. Orders received on Friday or Saturday will be shipped on the following Saturday. All orders will be shipped with tracking confirmation to the shipping address provided in the PayPal payment confirmation. The tracking number will be emailed to the buyer once the package is in the carrier's possession. Orders will be shipped via one of the following carriers: • USPS • UPS International shipping is not available at this time. We are unable to ship to Puerto Rico, P.O. Boxes, APO, FPO, or DPO addresses.

Only PayPal is accepted at this time. Buyers will be directed to the PayPal website during checkout. eCheck payments made via PayPal typically take 3–5 business days to process.

It is very important to provide your most accurate shipping address on both the eCrater order page and the PayPal payment page. If an order or package is undeliverable due to an incorrect, misspelled, incomplete, or outdated shipping address provided to us, a refund will be issued once we receive the returned package from the shipping carrier. Please note that the refund amount will include only the purchase price of the item(s). Paid shipping costs and insurance will not be refunded. Any PayPal fees incurred will also be deducted from the refund amount.

We strive to describe the condition of each item as accurately as possible. Please review the full product description carefully before placing your order. Karafuru Stationery does not guarantee that: • Any item’s tags will be in perfect or uncreased condition, as we do not control how products are packaged in Japan prior to shipment to the United States; or • Items will be delivered with tags in flawless condition. Please note that, due to the volume of products we handle, we are unable to provide additional photographs prior to purchase or take individual photos of each item before shipment. Each item is carefully inspected during order processing to ensure it meets the condition stated in the listing. Buyers will be notified if any item does not meet the listed specifications.

Delivery of packages may be delayed due to weather-related issues, natural disasters, or other unforeseen events. For USPS packages, please contact your local Post Office™ to address any delivery delay concerns, or visit: https://usps.force.com/emailus/s/ For UPS packages, please contact the UPS Support Center at: https://www.ups.com/us/en/support/contact-us

If you would like to add insurance coverage to your order, please do not place your order via eCrater. Instead, request an invoice that includes shipping cost and insurance coverage by emailing us at [email protected] with the following information: • A list of the items you wish to purchase, including a photo, name, and price for each item, to avoid any mistakes • Your PayPal email address An invoice and PayPal payment request will be emailed to you within 3 business days. As of May 2026, insurance costs $1.00 for every $100 of coverage.

If you’re interested in a bulk purchase with a total order value of $750.00 or more, we offer the following discounts: * 5% off the total item price when paying via PayPal * 10% off the total item price when paying via Zelle Discounts do not apply to shipping costs or insurance. Please contact us at [email protected] with the following information: (a) A list of the items you wish to purchase, including a photo, name, and price for each item to avoid errors (b) Your preferred payment method (PayPal or Zelle) so we can apply the appropriate discount (c) Your complete shipping address (d) Your email address so we can send the invoice (e) Whether you would like to opt in to or opt out of insurance coverage for your order (f) Your PayPal email address (if PayPal will be used as the payment method) so we can send the payment request As of May 2026, insurance costs $1.00 for every $100.00 of coverage, up to a maximum of $5,000.00 in coverage for USPS shipments. Insurance coverage is highly recommended. We will email your invoice within 3–5 days. The invoice will include the shipping cost and insurance coverage if selected. The discount offer listed on the invoice is valid for 72 hours from the time the invoice is sent. If your preferred payment method is Zelle, our Zelle account ID will be included on the invoice. Full payment must be received before the deadline in order to proceed with the offer. No exceptions. ** Please note that we are unable to place items on hold.

Once the package is in the carrier's possession, Karafuru Stationery will email the tracking information to the email address provided on the order form, whether the package is shipped via USPS or UPS. Please note that carriers do not always scan packages immediately, which may delay tracking updates. To receive shipment notifications, including tracking, shipping status, and delivery updates, please sign up for tracking notifications on the USPS or UPS website.